Shipping policy

Thank you for shopping with Solaque! We strive to ensure your order reaches you quickly and safely. Below is an overview of our shipping policy:

 

Processing Time

Each piece of jewellery at Solaque is handmade to order, requiring a processing time of 2-3 business days after payment is confirmed, excluding weekends and holidays. Our working hours are Monday to Friday, 9am to 5pm.

Orders placed over the weekend or on holidays will be processed the next business day.

 

Shipping Rates & Delivery Times

1. UK Shipping

We offer two delivery options within the UK:

  • Royal Mail Tracked 24: Estimated delivery in 1-2 business days – £3.08
  • Royal Mail Tracked 48: Estimated delivery in 2-4 business days – £2.29

Free Shipping: For orders above £150, we offer complimentary Royal Mail Tracked 24 shipping (1-2 business days) for UK customers. This offer is automatically applied at checkout.

 

2. European Union Shipping

For customers within the European Union:

  • Royal Mail International Tracked: Estimated delivery in 3-7 business days – £9.80

 

3. International Shipping (Outside UK & EU)

For customers outside of the UK and EU:

  • Royal Mail International Tracked: Estimated delivery in 3-7 business days – £11.75

 

Please Note: Delivery times are estimates provided by Royal Mail and may vary based on your location and the shipping carrier. Customs processing may cause delays for international orders, and additional fees or taxes may apply depending on your country’s regulations.

 

Shipping Addresses

Please ensure that your shipping address is accurate before completing your order. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses. Once an order has shipped, we cannot modify the address, so please double-check your information before finalizing your purchase.

 

Order Tracking

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website. If you encounter any issues with tracking, feel free to reach out to us at info@solaque.co.uk.

 

Shipping Issues

If your order is marked as delivered but has not been received, please check with your local post office or carrier for more information. If your package is lost or damaged in transit, please contact us as soon as possible, and we will assist in resolving the issue with the carrier.

 

If you have any questions or concerns regarding your order or shipping, please do not hesitate to reach out to us at info@solaque.co.uk.

Thank you for choosing Solaque!