Frequently Asked Questions
Common Questions
How do I find my ring size?
You can refer to our Size Guide for step-by-step instructions on measuring your ring size at home. For the most accurate fit, visit a local jeweller to have your finger professionally sized.
What does "made to order" mean?
All our jewellery is handmade and crafted specifically for you. This process ensures the highest quality and attention to detail, with a processing time of 2-3 business days.
Can I wear Solaque jewellery in the ocean?
Yes, our jewellery is water, sweat, and ocean-resistant, making it perfect for everyday wear and life’s adventures.
What is your jewellery made of?
Every piece is handcrafted from 100% recycled sterling silver. Unlike plated pieces, our jewellery is solid silver throughout, ensuring lasting quality and timeless design.
How do I care for my jewellery?
Our jewellery is crafted to endure, but occasional care will keep it looking its best. Clean it gently with a soft cloth and store it in the recycled linen pouch provided. For more tips, refer to our full Care Guide.
Is your packaging sustainable??
Yes, our packaging is minimal and eco-friendly. Each piece comes with a recycled linen pouch, protecting your jewellery while reducing waste.
Where is Solaque based?
We’re proudly based in Cornwall, UK, a coastal region that inspires much of our design.
Shipping & Returns
Do you ship internationally?
Yes, we ship worldwide using expedited services. International taxes and duties are included for a hassle-free shopping experience.
How much does shipping cost?
UK orders over £100 qualify for free shipping. For other orders, UK and international shipping costs are calculated at checkout based on your location.
Can I change or update my order details?
If you need to make changes to your order, contact us as soon as possible. Once your order has been processed, changes may no longer be possible.
How long will it take to receive my order?
We process orders within 2-3 business days. UK customers can choose between 24-hour or 48-hour delivery. International orders typically arrive within 3-5 business days.
Returns & Exchanges
What is your returns policy?
We offer hassle-free refunds and returns within 30 days of your order. Items must be unworn, in their original condition, and accompanied by proof of purchase.
How do I exchange a gift?
If you’ve received a gift and need to exchange it, please contact us with the order details. We’ll guide you through the process to ensure you receive the perfect piece.
What happens if my ring is the wrong size?
If your ring doesn’t fit, we can exchange it for a different size. Contact us to arrange an exchange within 30 days of your order.
Can I return a customised or personalised item?
Unfortunately, we cannot accept returns on customised or personalised jewellery unless there is a fault with the item.
Still Have Questions?
If you need further assistance, feel free to contact us through our contact form. We’re here to help!